Sparkle Spartans is committed to protecting the privacy and confidentiality of our clients. We recognize the trust placed in us when we are given access to a business, office, or commercial property, and we take that responsibility seriously. Neither Sparkle Spartans nor our employees will disclose your personal or business information, including your name, address, contact details, access instructions, or observations made during service visits, to any third party without your explicit consent unless disclosure is required by law.

Our staff is trained to perform their duties with professionalism and discretion, and confidentiality is a core part of the service we provide. If you have questions, concerns, or specific preferences regarding privacy, please contact our office. We are committed to clear communication and professional handling of sensitive information.

Sparkle Spartans offers payment by e transfer, cash, or company issued gift certificates. Payment is due upon completion of service or receipt of invoice unless prior arrangements have been approved by our office. To maintain scheduling consistency, we reserve the right to withhold service if payment is not received as agreed or if an overdue balance remains unresolved. First time clients and one time cleaning appointments may require prepayment to secure the booking.

For cash payments, please place the exact amount in a clearly labeled envelope and leave it in a prearranged location for collection after service. Continued late payment or non payment may result in service suspension or termination. If you need to discuss billing arrangements, please contact our office directly.

We understand that schedules change. To help us manage staffing and appointment planning, we ask for at least 48 hours notice for cancellations, skips, or rescheduling requests. This allows us to reassign the appointment and reduce disruption to our service schedule.

Cancellations made with less than 48 hours notice may be subject to a charge equal to 50 percent of the scheduled cleaning cost. If notice is provided within 24 hours of the appointment, or if our team arrives and cannot access the property, the full cleaning fee may apply. Please direct all cancellation or rescheduling requests to our office so they can be handled properly and documented clearly.

If service is discontinued for more than one month, reinstated service may be subject to current rates rather than any previous pricing. For any cancellation or schedule related questions, please contact our office directly.

At Sparkle Spartans, tipping is never required or expected. Our focus is on delivering strong service and maintaining a professional working relationship. If you choose to show appreciation, monetary gratuities are welcome but not necessary, and kind feedback is equally appreciated.

If you decide to provide a tip, please keep it separate from the regular payment and label it clearly so there is no confusion. We appreciate your support and your recognition of our team’s work.

Many clients choose to provide a key, access code, or entry instructions so service can be completed without requiring them to be on site. Sparkle Spartans takes this responsibility seriously. Keys and access details held by our office are handled with care and are not publicly identified with full client information.

If you choose not to provide a key or access code, you may arrange another access method, such as being present on arrival or placing a key in a designated location. In those situations, the client assumes responsibility for any risk connected to unsecured access. Upon termination of service, keys can be returned through a prearranged in person handoff or secure drop off method coordinated with our office.

Our standard operating hours are Monday through Saturday from 9:00 AM to 5:00 PM and Sunday from 12:00 PM to 5:00 PM. While we do our best to respect requested timing, exact arrival times cannot always be guaranteed because of changing schedules, weather, traffic, access issues, and service adjustments.

Clients are generally provided with an estimated arrival window. If you are personally providing access, please make sure someone is available during that window. If access is unavailable when our team arrives, cancellation fees may apply in line with our cancellation policy. Evening appointments may be available in some cases upon request.

If your property has an alarm or monitoring system, please let our office know the preferred process for access before the appointment. If an access code is required, we recommend creating a dedicated code for service use rather than sharing a primary code used for personal or business security.

Our team follows the access instructions provided and secures the property on departure when required. For safety and liability reasons, we do not allow unapproved third parties into the space during service and we ask that clients do not rely on our staff to grant access to other individuals while cleaning is underway.

We respect that animals may be present at some service locations. If an animal’s behavior may interfere with safe or effective cleaning, we may ask that it be secured or placed in a separate area during the visit.

Our service does not include cleaning pet waste, litter boxes, or similar animal care tasks unless specifically approved in advance. If there are animal related concerns that may affect access or workflow, please let us know before the appointment.

To maintain efficiency and service quality, our team needs clear access to the areas being cleaned. We welcome reasonable instructions, but prolonged interruptions or excessive social interaction may affect how efficiently the work can be completed.

For safety reasons, we also ask that clients, staff, visitors, and animals stay clear of active cleaning zones whenever possible. This helps reduce hazards and allows our team to complete service more effectively.

In commercial environments, natural wear and tear is common. Over time, surfaces such as flooring, grout, baseboards, restrooms, and window tracks may show age, staining, or long term buildup that cannot always be fully reversed through standard cleaning.

Sparkle Spartans works to improve the cleanliness and presentation of the space, but results can be limited by the existing condition of surfaces and materials. Some areas may require repeated service, deeper specialty work, or may not return to an original like new condition. We are not responsible for permanent wear, aging, or pre existing deterioration.

If a client requests cleaning of valuable, delicate, or sentimental items, including display pieces, collectibles, awards, or similar property, Sparkle Spartans will handle them with reasonable care. However, because of the delicate nature of such items, the client accepts responsibility for the risk involved and releases Sparkle Spartans from liability for accidental damage occurring while performing the requested task.

If you would prefer certain fragile or high value items not be touched, please identify those clearly in advance of service.

Client satisfaction is important to us. If you have a valid concern about completed service, please contact our office within 24 hours of the appointment. When appropriate, we will return to address the specific area of concern at no additional charge within that period.

Monetary refunds are not offered. Gift certificate purchases are final and non refundable. Our guarantee is based on corrective service rather than cash reimbursement.

Sparkle Spartans gift certificates are available in custom amounts and can be used toward approved services. They may be a useful option for business gifting, staff recognition, or special arrangements where cleaning service is being provided as a courtesy or benefit.

To purchase a gift certificate or ask about available options, please contact our office directly.

Clients may not directly solicit Sparkle Spartans employees for private work or outside arrangements that bypass the company. This policy protects the integrity of our operations, supports team consistency, and helps maintain service quality for all clients.

Violation of this policy may result in immediate termination of service and refusal of future bookings. If you have questions about approved service arrangements, please contact our office directly.

For safety reasons, our staff does not climb higher than a two step ladder, lift items over 35 pounds, or handle biohazards such as vomit, excrement, or other hazardous waste. Exterior window cleaning is not included in our standard services. If cleaning is needed behind large appliances or heavy furniture, those items should be moved before our arrival unless another arrangement has been approved in advance.

Our team also reserves the right to leave any environment that is considered unsafe, including situations involving aggressive animals, dangerous conditions, or other hazards. In those cases, charges may still apply based on the appointment and time reserved.

We aim to resolve account issues directly and professionally whenever possible. If invoices remain unpaid and reasonable attempts to collect payment are unsuccessful, Sparkle Spartans reserves the right to pursue further collection action, including referral to a credit reporting or collection service where legally permitted.

If you are experiencing difficulty with payment, please contact our office as early as possible so the matter can be addressed before additional action becomes necessary.

We value referrals and appreciate clients who recommend Sparkle Spartans to others. When you refer a new client and that client completes their first paid service, you may receive one hour of complimentary cleaning credited to your next invoice.

There is no fixed cap on referral rewards at this time, but referral credits are applied only after the referred client completes a qualifying paid appointment. To submit a referral or ask how the program works, please contact our office directly.